NSC Auto Parts 2008 Ltd: Refund, Return, and Cancellation Policy

Cancellation Policy

  • Orders can be cancelled at no cost before shipping.
  • If an order is cancelled after shipping, the buyer will be responsible for any freight charges.

Return Policy

NSC Auto Parts accepts returns under the following conditions:

  1. General Returns
    • Items may be returned within 7 days of purchase at the buyer’s expense for a full refund.
    • The item must be unused and in its original condition, including undamaged packaging.
  2. Condition of Returned Items
    • Returned products must be in the original condition in which they were supplied, without damage to the product or its packaging.
    • A 20% re-stocking fee may apply to cover freight charges and box replacement if the packaging is not in good condition.
    • NSC Auto Parts reserves the right to reject credit claims if the product is damaged or does not meet the return conditions outlined above.
  3. Unwanted Items
    • Products returned due to being unwanted must be returned within 14 days of purchase to qualify for a refund.
  4. Proof of Purchase
    • All returns must include proof of purchase and the date of purchase.
  5. Freight and Shipping Costs
    • The buyer is responsible for all courier or postal fees associated with the return.
  6. Processing of Refunds or Replacements
    • Upon determining the product is warrantable, NSC Auto Parts may, at its discretion, issue a replacement, credit, or refund the original purchase price.
    • If the product is found not to be warrantable, the buyer may have the product returned to them at their expense.

Return of Radiators Under Warranty

To qualify for warranty, the following conditions must be met:

  • Proper installation procedures, including electrolysis testing, were followed.
  • The car was inspected to ensure no contamination or over-pressurization occurred.

Steps for Warranty Return:

  1. Ensure the product meets the warranty conditions.
  2. Return the radiator to NSC Auto Parts, 33 Grayson Avenue, Papatoetoe, Auckland, along with:
    • A copy of the original invoice.
    • Your name and contact phone number.
  3. NSC Auto Parts will test the product to determine its warrantability.

Warranty Determination:

  • If the product is deemed warrantable, NSC Auto Parts will provide a replacement, credit, or refund at its sole discretion.
  • If the product is not warrantable, the buyer may choose to have the product returned to them at their own cost.